Shipping Policy
Standard shipping typically takes 3 - 10 business days to ship an item from our warehouse with another 3 – 7 business days in transit to you. Most of our products ship "Free Curbside Delivery) Please keep in mind that this is on in-stock products. Depending on the size of the items in your purchase, we will use either UPS, Fed-Ex ground or in the case of larger items a freight company.
Most of our linens, futon and daybed covers are sewn after you place your order. Please allow 8 - 15 working days to complete your linen/cover and another 3-5 days for shipping.
Larger items requiring shipment by a freight company will be shipped "Free Inside Delivery." This means that the freight company is only responsible to deliver inside your house. We do offer higher levels of service for an additional fee.
Payment
Most of our customers pay by credit card and we accept Visa, MasterCard, American Express and Discover through our secure server. We also accept PayPal payments, as well as Google Checkout.
We also accept payment by check, just send us an e-mail and we will provide you instructions to send us a certified check, cashiers check or money order.
Returns
If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Bedding and linens are also non-refundable and can't be exchanged. To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization). All returns are subject to round trip shipping charges. All returns for any reason are subject to a 20% restocking fee. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable.
Order Cancellation
If you'd like to cancel or change an order for any reason, please contact us at 1-800-711-1586 ASAP. We'll do everything we can to accommodate your request. Please bear in mind that our order fulfillment system is designed to get orders shipped within 7 business days. As a result we cannot change or cancel an order once it has already entered the shipping process. Please refer to our return policy if you would like to cancel your order after it has been shipped. Similarly, we reserve the right to repair or replace an item if it arrives damaged. Please refer to our return policy if you would like to cancel an order that arrives damaged.
Damaged Products
In the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Any damage must be reported to us and the shipper within 48 hours of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, repair damaged product, or issue a pickup to replace the product at our discretion. .All refunds, exchanges, or store credits are less a 20% restock fee and actual round trip shipping charges. We are not responsible for any damages not reported within 48 hours of arrival.
If you have already accepted and signed for a package that has "concealed damage" or there are parts missing, contact us right away and we will ship you the replacement parts free of charge. If there are multiple parts damaged, we may, at our option send free replacement parts to correct the problem, repair damaged product, or issue a pickup to replace the product at our discretion. All returned products must be in the original packaging and unassembled. To request replacement parts please contact F & D Enterprises, LLC at 800-711-1586.
We reserve the right to require photographs and/or proof of any damaged product. In most cases, images sent via email or USPS will be required to prove damage and get replacement items. Your compliance with this is critical to getting your replacements out to you in a timely manner.
We reserve the right to provide replacement parts, repair products, or replacement items for any damaged part or piece of furniture to fulfill the customer’s original order. If damaged orders are canceled they will be subject to the guidelines of the return & cancellation policy and be assessed a 20% restocking fee plus shipping fees both ways.